BGAMCOS Salon Policies

01. Cancellations

Life happens and time is our most valuable resource. If you need to cancel or reschedule, a minimum of 48 hours’ notice is kindly required so your appointment time may be offered to another guest.

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Appointments canceled or rescheduled within 48 hours will incur a 50% fee of the scheduled service, charged to the card on file. Appointments canceled or rescheduled within 24 hours will incur a 75% fee of the scheduled service, charged to the card on file.

To maintain the integrity of my schedule, guests who no call/no show will be charged 100% of the scheduled service total to the card on file. If the card on file is declined, locked, or unavailable, the balance of the missed appointment must be paid in full before any future bookings are accepted. Repeated no call/no show appointments may result in being declined for future bookings.

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02. Rescheduling

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To reschedule your appointment, please email bgamcos@gmail.com. If you are outside of the cancellation window, no fees will be charged.

I understand that unexpected situations can arise. In certain circumstances, cancellation fees may be waived on a case-by-case basis at the discretion of Brandi Gamarano.


03. Running Late

Arriving at your appointment on time is necessary for your scheduled service to be completed in full. I understand that things happen, and a 15-minute grace period is provided. If you arrive more than 15 minutes late, we may need to reschedule your appointment or adjust the service to a shorter one at the originally scheduled service price.

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If you anticipate arriving late to your appointment, please email bgamcos@gmail.com


04. Sickness

Your health (and mine!) always comes first. If you or anyone in your household has been experiencing flu-like symptoms (fever, chills, body aches, or anything that feels “off”), please do not come to your appointment. Instead, email me at bgamcos@gmail.com so we can reschedule.

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Thank you for helping keep my salon healthy and running smoothly.


05. Service Adjustments

I want you to love your hair and feel confident in the services you receive. If you have a concern with the result of your service, please contact me within 14 days of your original appointment so I can evaluate the concern and determine whether a complimentary adjustment is appropriate.

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Complimentary adjustments are limited to correcting or refining the service originally performed and do not constitute a full service redo. Adjustment appointments must be scheduled within the timeframe offered and are subject to availability.

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A complimentary adjustment does not cover concerns caused or complicated by improper home care, matting, tangling, product buildup, failure to follow extension maintenance instructions, outside services, or changes made to the hair after leaving the salon. Any additional time, services, product, detangling or extension maintenance required due to these circumstances may be charged accordingly.

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Complimentary adjustments do not include a change of mind, a change in the original consultation or desired result, or additional services that were not included in the original appointment.

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If an adjustment requires more than one appointment, any additional complimentary services will be determined at my professional discretion based on the circumstances of the original service.

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EXTENSION HAIR AND MAINTENANCE 

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Extension hair is a separate product from the installation service and requires consistent at-home maintenance to remain in good condition. Guests are responsible for following all recommended brushing, washing, drying, sleeping and maintenance instructions.

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Matting, excessive tangling, breakage, shedding or other damage resulting from improper home care or maintenance is not considered an installation defect and is not covered under the complimentary adjustment policy. Detangling or corrective extension maintenance requiring additional appointment time may be subject to an additional charge.

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Complimentary replacement hair is not provided for damage resulting from matting, improper care, normal wear, failure to follow maintenance recommendations, or circumstances unrelated to a verified defect in the extension hair itself.

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If I believe extension hair may be defective, I will evaluate the hair and work with the manufacturer or distributor when applicable. Replacement hair, warranties and associated costs are subject to the manufacturer's policies and approval.

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Any complimentary correction to a color or installation service does not automatically include replacement extension hair, additional extension hair, removal/reinstallation, or unrelated extension maintenance unless I determine those services are necessary to correct the original service.

 

If an unexpected condition is discovered during an adjustment—including matting, excessive tangling, compromised hair or extension damage—I may pause the service before proceeding. Additional corrective work may require a separate appointment and additional charges. I will discuss available options and pricing with you before continuing.

06. Service Info

Sometimes your color goals require multiple appointments to achieve the desired results. Service adjustments are intended as slight refinements to your existing color and do not constitute a full service redo. During each consultation, I will be transparent with my professional opinion and communicate whether your goals are achievable or if an alternate plan is needed.

 

Service prices quoted are starting prices and may increase if the service requires additional time or an above-average amount of product to complete.


07. Refunds

Because my time and product usage are non-recoverable, I do not offer refunds on any services performed. However, communication is always welcome, and I am committed to improving your experience and ensuring your next visit is even better.

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Every service is unique and tailored to the individual, which means more than one appointment may be needed to fully understand how your hair responds to certain services or techniques.


08. Environment

It is always my goal to provide a safe, relaxing, and uplifting environment for every guest. If you prefer a quiet, calming appointment, I’m happy to hold that space for you. If you need to chat, laugh, or vent, I’ll be that supportive and trusted ear. Our time together is intentional and sacred.

 

To maintain this experience for all guests, I kindly ask that children are not brought to appointments unless they are also receiving a service. For health, safety, and sanitation reasons, animals are not permitted in my space unless they are a legally recognized service animal, in accordance with Arizona state regulations.

This is your time to unwind, feel like yourself again, and step away from the noise of everyday life.

 

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My work goes beyond creating beautiful hair. My greatest goal is for every guest to leave my chair feeling uplifted, confident, and inspired. If this aligns with the experience you’re seeking, I would love to welcome you into my space. Let’s create something beautiful together. I can’t wait to see you! 

 

Brandi